Forza Horizon 5 together with Forza Horizon 4 for PLN 3.50. A rare opportunity on the eve of Black Friday. Who wouldn’t be tempted. As soon as I received information about it, I quickly logged into my Microsoft account and made the decision to buy the first product on this platform. There was a bit of confusion, the offer was prepared in a Swedish store, so you had to navigate the interface created in a foreign language, but the language of shopping is always the same.
The order “passed” without any problems. I downloaded the latest installment of the series to my PC and started playing right away. It lasted a few days, no problems appeared, and I, absorbed by the extensive possibilities of the game, began to wonder whether the money saved on buying it should not be invested in a computer steering wheel.
The joy was short-lived, and this morning, six days after I purchased the package in question, I received a message from Microsoft that the order had been cancelled. I was surprised – in the case of price errors, such decisions are made rather much earlier.
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I bought Forza Horizon 5. Now I’m “fighting” with Microsoft
While shopping somewhere, the light comes to me that the order may be canceled due to the low amount. On the other hand – Black Friday promotions have been with us for a long time, so why shouldn’t Microsoft sell its flagship production at such a low price?
I decided to “tip on the subject” a bit. I called the Microsoft hotline to ask about the whole thing. I was informed that the waiting time should be about two minutes. After a quarter of an hour I answered the phone, talked to the machine for a while and waited for the connection.
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In the background I heard strange sounds, noises and crackles. Finally, a Microsoft employee contacted me. It turned out that she is not a consultant, the entire hotline is busy and apparently many calls concern the promotion or, as Microsoft officially calls it, a price error for the package Forza Horizon 4 and Forza Horizon 5.
As I found out, according to the regulations, the store has the right to cancel the order if there was an obvious price error. Have we dealt with him in this situation? It probably depends on the perspective. This was definitely the seller’s mistake. Buyers don’t necessarily need to be aware of how much they have to pay for such a game. Especially in the Swedish version of the store, shortly before Black Friday.
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Cheap keys or an obvious price error
As gamers, we are used to cheap game keys. Promotions haunt us one after another, Steam and GOG sales, or free games on the Epic Games Store platform teach us that even big hits sometimes cost only a few zlotys, or even get them for free. Just remember the EGS promotions at the end of the year, when we got free production every day, with the collection Tomb Raider on New Year’s Eve at the head.
Microsoft is fighting with shops with cheap keys
Microsoft has blocked the ability to buy keys in the Argentine and Turkish versions of its store. This is a blow aimed mainly at shops that sell cheap keys. However, in the case of an offer for Forza Horizon 4 and Forza Horizon 5 it seems that these keyshops are doing best so far. From the comments of Internet users, you can read that so far the games have only been removed from accounts where they were activated directly.
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For those people who bought codes in the form of gifts and activated them in this form, the games are to still work, at least around 10:00 am on November 23, 2022. If indeed Microsoft will have a problem with withdrawing orders for products ordered in the form of keys , this will mean that players who actually bought only one copy of the game “for themselves” will be hit the hardest, and stores that bought hundreds or thousands of them will still be able to sell them.
However, one can hope that Microsoft will recognize the complaints of players who have activated the product on their account. In terms of image, it would probably be the best solution, especially since the purchase itself did not involve the need to use a VPN or make up any data. It could be done in a simple way – with the proviso that it was in Swedish.
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We have to wait for the development of the situation until the situation on the Microsoft hotline relaxes a bit. Until the calls are answered by consultants who deal with this type of incident on a daily basis, there is no possibility to file a complaint.
Karol Kołtowski, journalist of Games Markup